Hey 3.5 readers.
Not to get into specifics because you never know when the Yeti might be listening, but recently, I upgraded BQB HQ and that required the purchase of a number of new appliances.
You take them out of the box, set them up, everything is right as rain, right?
Wrong. You have no idea how much time I’ve spent on the phone with tech support and customer assistance the past few months.
I got a vacuum cleaner that wouldn’t suck and ironically, its inability to suck made it suck. It was cheap so I thought I got a bargain but apparently it was cheap for a reason. After multiple go arounds with customer service, I junked it and forked out the cash for a Dyson. The Dyson works great and ironically, had I just bought a Dyson in the first place I could have afforded a better Dyson.
I bought a desk. It came in a box. I had to screw all the parts together. It was missing parts. I consulted with others who looked at it just to make sure I wasn’t crazy. I wasn’t. It was missing parts. After a long tango with customer service I, you guessed it, junked it. It was 100 bucks, which I guess is cheap for a desk but that was all I needed. I gave up and just got a 20 dollar folding card table. That’s my desk now. WTF.
Yeah, in hindsight had I not spent so much on book covers for books I’ll never get published I probably could have bought a really fabulous desk but anyway….the lesson seems to be don’t buy cheap things because they are cheap for a reason. I’ll buy a top of the line desk when I can afford it. Until then, I might as well have saved the 100 and gotten the 20 dollar card table up front.
Except the buy top of the line doesn’t work either. I treated myself to a fantastic TV. TV is my life so I might as well have a good one. I take it out of the box and…WTF…there’s a base that screws into the television but the screw holes in the back of the TV are nowhere close to where the screw holes in the base are.
After an hour of having a physics and engineering discussion with tech support, the guy said he’d send me a new part and I told him up front please like actually work on this because I already know you’re just going to grab the same part and mail it to me and I’m going to have a meltdown, not an angry meltdown but just an utter collapse of hope in the overall abilities of society and mankind.
Seriously, if I get the wrong part in the mail, that will be it. It will be a sign that we have turned a corner in the world, pride in work is dead, and I will retreat to a corner and rock back and forth in the fetal position until it is my time to go.
Also, I hear they don’t make blogs as good as they used to. I wouldn’t know. This blog is superior to all blogs. You laugh, but you’ve never logged on here, found the wrong post, and had me be all like, “Oh sorry, I’ll send you the right post in 7-10 business days but it will probably still be the wrong post.”
By the way, did I mention that earlier this year, I got a new laptop? It was great and still as laptops go it is fine, but occasionally it overheats to the point where it is hotter than the surface of the sun. It got so hot that rubber pieces attached to it melted off. After many tangos with customer service I finally decided that it only overheats once in awhile and a laptop that occasionally burns me that I can’t leave plugged in while I’m gone for fear it will burn down BQB HQ is, as the quality of most products go, a freaking win, because at least it is, more or less, operational, and somewhere there is a guy whose laptop grows a leg and kicks him in the balls who would love an occasionally hot laptop.
Do you have a customer service nightmare you’d like to share? Discuss in the comments.
Spot on, unfortunately. I must have better complaining skills, though, ’cause I get my returns.
I’m lazy but if it keeps up I’ll have to start dragging crap to the store
How much is your laziness worth? The customer is supposed to always be right.
The desk parts were 100 lbs together and I’d torn the box up and didn’t have the strength to carry it back in. The tv I’m on though and if they don’t send the right part I’ll bring it back.
Oh good. 🙂